Consumer behavior Coursework Example | Topics and Well Written Essays - 250 words

Consumer behavior - Coursework Example Therefore, the company should conduct trainings for its staff in order to enable the staff to satisfy the customers (ConsumerAffairs.com). Complaints against Disney According the complaints posted on an independent website by consumers, it can be inferred that Disney does not treat its customers empathetically. There have been complaints against the Disney cruise by a number of customers. According to one of the customers, he booked a cruise and received a booklet only to find out the dates were incorrect. When he called to find out the problem, he was told that there could be no modifications and the charges to cancel the booking were unusually high. Therefore, Disney should revise its policies to make them consumer friendly (ConsumerAffairs.com). Complaints against Saturn Saturn is a popular car but there have also been complaints about it by a number of consumers on an independent complaints website. According to one of the consumers, the key got stuck in ignition and the consumer was unable to turn down the engine. According to the consumer, the same problem was faced by a number of other consumers as well. Another problem had to face a problem with starting the car in cold or damn mornings. Similarly, other problems faced by consumers were locking of the ignition switch, problem with door locks, and automatic acceleration.