Customer Service Essay -- Business Management Studies

client ServiceCustomer service consists of the various ship canal in which a commercial enterpriselooks after its customer. A business that wants to furnish acomprehensive high quality customer service must be aware of, and beable to analyse, customer needs, and also to narrow up systems to encertain(p)that those needs are catered for from the first enquiry to after-saleservice.Customer service consists of a wide digress of activities. The purposeof these is to make sure that customers are happy and will returnagain and again. Every business should remember that customers are thefactors, which affect demand for the product. It is wiz of thegreatest importance, therefore, for the plaque to know itscustomers- who they are, what they need and how it can satisfy thoseneeds.Customer service is one of the most important ingredients of themarketing mix for products and services. High quality customer servicehelps to create customer loyalty. Customers today are not exactlyinterested in the product they are being offered but all told the officialelements of service that they receive from the greeting they receivewhen they enter a retail outlet, to the refund and help that theyreceive when they have a disorder about a faulty product that theyhave paid for.logo Sainsburys - making life taste betterIntroduction to SainsburysSainsbury is a high class retail store that supplies to a wide rangeof products mainly dealing with foods but now, starting to ...